Showroom & Customer Experience Coordinator – Little Rock

Location: Little Rock
Reports to: Sales Manager
Department: Sales
Employment Type: Full-Time

Position Summary:

We are seeking a friendly, organized, and customer-focused Showroom & Customer Experience Coordinator to join our building materials team. This position serves as the first point of contact for customers, visitors, vendors, and callers while helping create a welcoming and professional showroom experience.

In this role, you will greet walk-in customers, answer incoming calls, assist with basic product inquiries, maintain the showroom, and provide administrative and sales support to the team. Customers may include contractors, masons, builders, architects, designers, and homeowners seeking masonry, construction, and building products for their projects.

This is primarily a customer service, reception, and showroom support role. The position will also serve as a secondary support person for inside sales by assisting with quotes, order entry, customer follow-up, and general sales coordination as needed.

Key Responsibilities:

Reception & Showroom Support

  • Greet and welcome walk-in customers, visitors, vendors, and guests in a professional and friendly manner.
  • Answer and route incoming phone calls, take messages, and respond to general inquiries.
  • Direct customers to the appropriate salesperson, department, or resource as needed.
  • Maintain a clean, organized, and welcoming front office and showroom environment.
  • Keep product samples, brochures, catalogs, and customer-facing materials organized and stocked.
  • Assist customers in navigating showroom displays and available product resources.

Customer Service & Sales Support

  • Respond to customer inquiries by phone, email, and in person regarding product availability, pricing, order status, and basic product information.
  • Assist contractors, builders, designers, homeowners, and other customers with general product selection and project-related questions.
  • Support the sales team with customer follow-up, quote preparation, order entry, and sales coordination.
  • Serve as a secondary inside sales support person when needed.
  • Maintain accurate customer records, quote details, order notes, and follow-up activity using company systems.
  • Build strong customer relationships through friendly, reliable, and responsive service.

Order & Team Coordination

  • Enter and process customer orders accurately using ERP, CRM, or order management systems.
  • Coordinate with sales, warehouse, dispatch, vendors, and delivery teams to support timely order fulfillment.
  • Track orders and update customers on delivery or pick-up timelines.
  • Help resolve order, delivery, or product-related questions in a timely and professional manner.
  • Assist with special orders, product substitutions, and post-sale customer support as needed.
  • Develop a working knowledge of masonry materials, building products, product applications, and vendor offerings.

Qualifications

  • 2+ years of experience in customer service, reception, front office support, showroom support, administrative coordination, retail sales support, or inside sales preferred.
  • Experience in building materials, construction, masonry, industrial supply, design, showroom, or a related industry is a plus.
  • Excellent verbal and written communication skills.
  • Warm, professional, and customer-focused demeanor.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced office or showroom environment.
  • Comfortable answering phones, greeting customers, taking messages, and assisting with walk-in inquiries.
  • Proficient with Microsoft Office and able to learn CRM, ERP, or order management systems.
  • High school diploma or equivalent required; associate or bachelor’s degree is a plus.
  • Preferred Traits
  • Friendly, dependable, and professional.
  • Enjoys helping customers and supporting a team.
  • Comfortable interacting with contractors, homeowners, architects, designers, vendors, and coworkers.
  • Proactive problem-solver with a positive attitude.
  • Interested in learning about building materials, masonry products, and construction terminology.
  • Familiarity with blueprints, construction take-offs, or reading material lists is helpful but not required.

What We Offer

  • Health, dental, vision, and life insurance.
  • Paid time off and paid holidays.
  • 401(k) plan with company matching.
  • Ongoing training in product knowledge, customer service, and sales support.
  • A supportive, team-oriented environment with opportunities for growth.

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

To Apply
Please email your resume to careers@antiquebrickinc.com.